Refund policy

At Stunmedusa, we want you to be completely satisfied with your purchase. This Refund Policy explains how returns and refunds are handled for orders placed on Stunmedusa.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags and packaging intact. We reserve the right to refuse returns that do not meet these criteria.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return: underwear, swimwear, earrings, clearance items, and gift cards.

How to Start a Return

To initiate a return, please contact our customer service team at stunmedusa@outlook.com with your order number and the reason for the return. Once approved, you will receive instructions on how to send your item back to us.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that original shipping charges are non-refundable.

Late or Missing Refunds

If you have not received your refund after the expected timeframe, please check your bank account or contact your credit card company. If the issue persists, please contact us at stunmedusa@outlook.com.

Exchange

If you wish to exchange an item for a different size or color, please contact us within 14 days of delivery. We will guide you through the process, subject to stock availability.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the item received was defective, damaged, or incorrect. In such cases, we will cover the return shipping fee.